FAQ

FAQ

WHEN WILL MY ORDER BE SHIPPED?

All orders are processed and shipped within 1-3 business days.

 

WHAT IS MY SHIPPING COST?

Shipping is automatically calculated prior to submitting your payment information. Shipping prices are determined by the weight of the item.

 

HOW LONG WILL THE SHIPPING TAKE?

All orders are processed and shipped within 1-5 business days. Once your order has been shipped, the estimated time of arrival is:

1. USPS standard shipping 3-6 business days

2. Priority 2-3 business days

3. USPS EXPRESS mail guaranteed in 1-2 business days

 

International Orders

1. USPS Priority International mail (7 - 14 business days)

 

HOW DO I TRACK MY ORDER?

When your order is placed, you will receive an automatic confirmation email or text (depending upon the notification method chosen at checkout). When your order is shipped you will receive a second email with tracking information for your shipment.

 

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION?

After your order is placed, an order confirmation email or text automatically sent. If you have not received a confirmation within 10 minutes of placing your order please email info@elvonia.com

 

WE THANK YOU AND APPRECIATE YOUR BUSINESS @ELVONIA

 

 

Due to COVID-19, USPS is experiencing lengthy delivery timespans. Standard Ground delivery is not guaranteed by the carrier, but will occur in 2-3 weeks after the order has processed for most orders. Orders shipped via 2nd Day and Next Day may be delayed by a few days. For the most up to date delivery estimate, check the tracking number found on your shipping confirmation email. Refunds are not being issued for delays in shipping during this time.